Service and teleassistance

Supervision

Data-processing dedicated to the customer.

Objective

  • Ensure the operation of an industrial plant
  • Provide a chronological report of the unit running and performance

Principle

A computer equipped with a process supervision software is connected to a programmable PLC monitoring the operation.
The supervision software is specifically configurated for a defined application.

Advantages

  • Accessibility and easy interaction for non-specialists in automatism and data-processing
  • Fast diagnostic of breakdowns and failures
  • Assistance to preventive maintenance
  • Storing of operating parameters and plant performances
  • Possible connection to a teleassistance service

Decantation       Dehydration
 

Teleassistance

A service adapted to the industrial sector’s needs.

Objective

  • Assistance to diagnostic of breakdowns and failures
  • Real-time remote plant management

Principle

A remote terminal communicates with the unit monitoring system(s) through two modems and the telephone network, allowing:

  • Operating conditions visualization
  • Instantaneous information on possible malfunctions, and immediate correction
  • Plant remote control
  • Warning of staff on site

Advantages

  • Continuous help from our team of experts
  • Fast diagnostic
  • Rationalization of a possible action on site
  • Update software and programming
  • Easy assistance to operators starting-up the plant
  • Connection from either station